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Tuesday, August 29, 2006

Google Page killed my Analytics

I was curious about whether it was now possible to sign up for Google Pages. After poking around, I discovered that if you have a Google Mail account, you can get a Google Page account. To get a Google Mail account you have to have a cell phone.

I have a cell phone.

So I gave Google my cell phone number and got my Google Mail account. I gave Google my Google Mail account and got a Google Page account.

Then, just to make sure everything was still good with the rest of my Google activities, I tried to log into my Google Analytics account. My old login and password were not accepted.

That was not good.

So then I decided to log into my Google Groups account. Google explained that all my subscriptions had been transferred to my new Google Mail account (I didn't recall them asking me if I wanted my other Google accounts to be affected). Google now gave me the option of not transferring those subscriptions, and I took that option.

At which point Google informed me that I would have to recreate the old account in order to preserve the subscriptions. So I recreated the old account, verified that my Groups subscriptions were preserved, breathed a sigh of relief, and then remembered that I had problems with Google Analytics.

Immediately upon logging into Analytics, I was informed by Google that all my old data was gone, but that it might be restored if I nicely requested reactivation of the old account.

I've been tracking Google Analytics' performance since the beginning of the year in a year-long evaluation of the service. I have their code installed on many pages. Naturally, I sent off the request to have the old account reactivated and am still waiting to hear back from them.

But now 8 months' data is lost to me, perhaps forever, and Google didn't even so much as put a big warning box in my face when I signed up for the Google Mail account to advise me that I was about to (almost irrevocably) alter my many relationships with Google.

I think a somewhat less streamlined approach to consolidating users' Google experiences would be in order.


Blogger Michael Martinez said...

Just in case anyone is curious, Google restored my access to the data.

7:50 AM  

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